CLIENT — BILL OF RIGHTS

to expect a fast response and resolution on any IT-related problem you are experiencing. We pledge to respond to your request for help within 15 minutes or less during the work week, and within 3 hours on weekends and evenings. We also pledge to show up to our scheduled appointments on time, and to give you as much advance notice as possible when we cannot be there as promised due to a circumstance beyond our control

to get answers to your questions in PLAIN ENGLISH. We pledge never to use “geek speak” or talk down to our clients regarding an IT-related topic.

to expect exceptional services from friendly people who appreciate you as a client. We pledge always to treat you and your team with the utmost level of courtesy, professionalism, and respect at all times.

to expect us to lead the way in looking for new and innovative technologies to improve your profitability and productivity, and to protect your business assets. We pledge to stay on the cutting edge of telecommunications, cloud technologies, cybersecurity, and office productivity tools so you are always presented with the best-in-class options.

to individual attention and to know who is touching your computer network and data. We pledge never to outsource your support to a third-party company. You will always have a dedicated support team who knows you, your company, and your preferences.

to understand every aspect of your IT assets. We pledge to provide full and complete documentation of all hardware and software assets, data and systems, and complete password control, so you never feel as though you are “held hostage” by your IT company.

to receive accurate invoices. We pledge always to deliver on time and on budget, and never to surprise you with hidden fees, extras and overages to which you have not agreed.

to be protected against our mistakes and failures. We pledge to maintain error and omissions insurance, as well as workers’ compensation and business liability, in the unprecedented event of a mistake on our part.

to know the status of your account and support requests, no matter what time of day or night. We pledge to provide secure access to status reports via our Web Help Desk 24 hours a day, seven days a week, and to communicate the progress of resolving any issue. You will never have to manage us or remind us of promises we’ve made.

to run your business and focus on what makes you money. We pledge to make technology the EASIEST part of your business.